Refund policy

Refund & Return Policy

Last Updated: April 4, 2025

1. Return Period

Returns must be requested within 30 days from the date of product receipt.

All of the following conditions must be met:

2. Return Conditions

  • Product must be unused and unworn
  • Product must be in original condition with tags and packaging intact
  • Proof of purchase (order details or receipt) must be provided

* For returns due to a change of mind, round-trip shipping fees are the responsibility of the customer.

3. Non-Returnable Items

  • Returns requested after 30 days
  • Used or damaged items
  • Custom-made or personalized items
  • Personal care products, hygiene items, underwear
  • Perishable goods (food, plants, etc.)
  • Hazardous materials (flammable liquids, gases)
  • Discounted items and gift cards

4. Return & Service Process

* Contact our customer center before returning or exchanging any product. Returns without prior notice may not be accepted.

  1. Email help@linkflow.co.kr or use the contact form
  2. Receive return approval and instructions
  3. Follow the instructions (return label provided if needed)
  4. Unauthorized returns may be refused

5. Defective or Incorrect Items

Please check the product immediately upon receipt.

  • Damaged or defective items
  • Wrong item received

Contact help@linkflow.co.kr or use the contact form immediately for assistance.

6. Exchange Policy

We do not offer exchanges. If you want a different item, please return the current item and place a new order.

7. EU Customer Notice

If delivered to an EU country, you have the right to withdraw your order within 14 days of receipt without any reason.

  • Product must be unused and original packaging intact
  • Proof of purchase must be available

8. Refund Process

Once the returned product is received and inspected, we will notify you of the approval status.

If approved, the refund will be processed within 10 business days to the original payment method.

* Depending on your card issuer or bank, processing times may vary.

If you do not receive your refund within 15 days of approval, please contact help@linkflow.co.kr.